Programs - Rapport and Communication Skills

Get Along with Anyone at Anytime – For Salespeople, Managers and Leaders

Different Communication Needs for Different People

• More clients/customers and more referrals
• Excellent customer care
• Reduce miscommunication
• Effective management and leadership through outstanding communication
• Increase co-operation and motivation with clients and staff
• Decrease stress and sick days, increase efficiency and productivity
• Higher staff retention
• Happiness centred business environment

Effective Communication

• Face-to-Face
• On the Phone
• Via email – personal and generic
• In Marketing Material
• Newsletters and brochures

“I can’t imagine anyone being effective in business without having  ... insights into people. It is those ... with a finely tuned people sense, and awareness of how to apply it, who invariably take the edge.”

(Mark McCormack, What They Don’t Teach You at Harvard Business School)

Overview

This course will allow you to get along with anyone at any time in business, networking or socially. Learn how different people process information and be able to easily adapt your communication style to suit their needs. Eliminate the stress and productivity loss caused my miscommunication and conflict.

Core Content

• How the brain takes in and organises information
• How people represent the world to themselves
• Matching and Mirroring for instant rapport
• Rapport secretes to effective communication
• Identifying different communication styles
• Identifying your own preferred communication style
• Recognise physiological, auditory and language clues
• Having the tools to easily adapt your communication style

Course Outcomes

At the end of this course participants will:

• Increase sales by effective rapport
• Manage, lead and motivate effectively
• Be able to adapt their own communication style to suit each situation
• Easily communicate their own needs
• Have the language for conflict resolution and negotiation